FAQs
If you have any questions that are not covered below, please feel free to reach out with your question. You can send an email to info@stones4u.uk, call us on 07737 914146 or 07557 223138 or get in touch with us here.
What Is A Template?
A template is an exact copy of any area that we will be fabricating your choice of stone. So, for example, for your kitchen work surface we will accurately measure and create copies of the surface area using a material called Corex. This then gives our fabricators the exact shape to cut the stone to thus ensuring it is 100% accurate. The template allows for every feature affecting the work surface such as sinks, hobs, etc ensuring everything fits perfectly.
Is It Necessary For Me To Be At The Templating?
It’s not essential but we would always recommend it in case we have any questions or there are particular points you want to point out to us.
Can You Provide A Quotation Over The Phone?
Yes we can but this will obviously only be an approximate quote. We will need to see drawings or plans of the installation have an idea on the type of stone you want quoted on and as much detail as possible to provide a more accurate quote.
Where Are Your Worktops Manufactured?
We have a manufacturing yard in Waltham Abbey where we fabricate everything, so you cut out the middle-man.
I Have A Full Time Job & My Time Is Limited?
Not a problem. We will work around your availability. We can arrange to visit you after your work and then for every stage of the process to fit with your lifestyle and availability.
How Do I Pay?
We ask for 50% of the total cost as deposit when you place your order and the balance paid upon installation. We are happy to accept bank transfer, cash or cheque to pay for works. However, all cheques must clear before work is commenced.
I Am Thinking Of Just Refurbishing My Kitchen & Just Changing The Worktops So Do They Need To Be Removed For Templating?
It’s not necessary to remove your worktops but we would always recommend it as we are fitting to the units and want to ensure it fits them perfectly not just replaces the old worktop.
My Budget Is Very Tight?
Don’t worry we have a variety of products that can meet your needs and budget.
How Long Does It Take To Install From Templating?
We usually allow 5 working days.
Who Would Install My Kitchen Worktop Or My Marble Bathroom?
Our expert installers have years of experience installing virtually every type of stone in every type of situation possible. So you can have 100% peace of mind that your kitchen or bathroom will be perfect.
Can I Look At Samples To Help Me Decide?
Of course. We can either bring samples when we quote or template or you can visit our showroom. In many cases we are happy to supply samples for you to take home to live with for a while and ask opinions of friends and family.
What If I Have Measurements Already?
We can use your own measurements but at your own risk. It may be that you have measurements from the unit supplier or that you have taken them yourself but we would still strongly advise we take our own measurements as it’s the only way we can guarantee everything fits perfectly to our standards and your satisfaction.
I'm Going On Holiday & Would Like To Come Back To A Beautiful Home?
Ideally we would prefer if you were in attendance for both the templating and the installation so that any issues can be discussed and agreed there and then. But if you are happy with the way we have managed your project then we are happy to undertake the works in your absence so you can have a relaxing holiday and do return to a spectacular new home.
We've Had A Cheaper Quote From Someone Else, Can You Beat It?
We pride ourselves of always being competitive. If you do receive a price elsewhere show us the quote and if we can beat it we will and if we can’t we will tell you.
How Do I Place An Order?
To place your order just call us on 07737 914146 or 01992 713840, email on info@stones4u.uk or click the WhatsApp button and we will talk you through everything.
Need Help Choosing The Right Colour?
Don’t worry our design experts can offer advice and guidance based upon years of experience, there are not many situations we have not already encountered.
Do You Compromise On Quality To Achieve Lower Prices?
Absolutely not. We never compromise on the quality of our products or workmanship just to achieve a lower price. All our material and work is of a high standard and consistent across every order from every customer. It is because of our relationship with our suppliers and our efficient systems that we can price so competitively.
As A Member Of The Public, Can I Buy Direct?
Of course you can. We supply direct to both the public and the trade which ensures you are benefiting from trade prices and getting the best value for your money.
Someone Has Recommended You To Me?
We love to be recommended because it tells us that was another happy customer. In fact a large amount of our business comes from referrals because our customers are always delighted with the end result and the price.
What Is The Difference Between Granite & Quartz?
The single most asked question we get. Put simply, Granite is a natural material extracted from a quarry whereas Quartz is a man-made engineered stone made from a composite of materials that mixes approximately 95% ground natural quartz with 5% polymer resins
Quartz is generally a harder material than granite but the choice of one or the other is very much a question of personal taste. We would recommend you visit our showroom and talk through the pros and cons with our specialist advisors.
I've Been Told That Black Worktop Makes My Kitchen Look Darker And Small?
That’s not true. In reality because of the highly polished finish of the surface they actually act like a mirror reflecting light back into the room so making it appear brighter and bigger.